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We offer services that increase the value and quality of your investment. From project analysis through value propositions, implementation, support, change management and training we cooperate with our customers on all levels to ensure that your investment is successful and profitable.
- Benefit from experienced professionals who know newspaper business and technology
- Streamline project communications through web based management tools
- Track issues and support tickets
- Add and remove resources instantly
- Dedicated project management make ends meet
These are some of the tasks solved by our consultants:
Production issues are complex. They deal with the core of your product. It takes skilled professionals, well-proven procedures and deep insight in both technical and business related issues to ensure that a system is accumulating the revenue or increasing the quality it was designed for. Integration X has profound knowledge about production and workflow issues. We use this knowledge to envision new ways and new procedures that will help our customers become more competitive and outreaching through the technology and skills possessed by the employees. Our sales and project team assist our customers in analyzing procedures and services to point out where knowledge and technology help streamlining production and increasing revenues.
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In close cooperation with our customers and project management, our implementation team handles all tasks related to get your investment running within the scope of the project. From installation, through configuration the implementation team will deliver a turn-key solution. They are also responsible for the Go Live phase to ensure that systems are running and that skills are up to date when the project enters its final phases. Our implementation staff undergoes continuous training in modern IT strategies and their services are up-to-date with modern implementation models.
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Everything changes. Systems evolve and changes need to be implemented. Being a vendor for the media business we understand that changes should be implemented with care and during off-peak hours. Our consultants ensure that changes are implemented under the conditions presented by our customers.
They understand the need to be able to track and document changes and they have the tools to ensure that changes are applied with the highest level of security.
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No matter how user-friendly and efficient a new system is, training is essential to make the most of the investment. While the learning curve and the time needed to train operators of Integration X system is very relaxed, it is still essential that training is relevant, individual and functional. Our training services rely on deep insight in our customer’s everyday situation and our training sessions are tailored to our customers needs.
We provide training for users, system administrators, in house developers and we conduct train-the-trainer sessions to allow our customers to provide internal training themselves.
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The services offered by our project management team takes their beginning already during the analysis phase. Together with the customer, the assigned project manager puts together a responsible project plan outlining milestones, roles and resources.
Through our versatile project extranet , all involved parties can cooperate on project management, track project progress, update meeting agendas and follow support tickets. Procedures and documentation are also available for easy access and maintenance.
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